At Boosttech Superchargers, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help with a straightforward return process.
1. Initiate a Return
-
Visit our Return Center or to obtain a return authorisation.
-
You will receive a confirmation email with return package slip and detailed instructions on how to return your item.
2. Prepare Your Package
-
Ensure the item is in its original condition, unused, and with all original packaging.
-
Include the return authorisation slip provided by our customer service team.
3. Ship Your Return
-
Pack the item securely to avoid damage during transit.
-
Please note that return shipping costs are the responsibility of the buyer. We recommend using a trackable shipping service or purchasing shipping insurance for your protection.
Uncollected Parcels Due to Import Custom Taxes
If a parcel is not collected due to import custom taxes or duties, and it is returned to us:
Refund Eligibility: You will be eligible for a refund minus the original postage and handling fees.
Process: Once we receive the returned parcel, we will process your refund within 7 business days. The refund will be issued to the original payment method, less the postage and handling fees incurred.
Return Shipping Costs
Buyer Responsibility: Return shipping costs are the responsibility of the buyer unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return reaches us safely.
Return Conditions
Eligibility: Items must be returned in their original condition, unused, and with all original packaging and tags.
Return Period: Items must be returned within 30 days of the purchase date. For holiday and promotional purchases, extended return periods may apply.
Additional Information
Damaged or Incorrect Items: If you received a damaged or incorrect item, please contact us immediately at team@boosttechsuperchargers.com so we can resolve the issue promptly.
